Protech comes with Virus Protection, Hardware Monitoring, Patch Management.
Virus Protection is powered by industry-leading Bitdefender.
Protech Remote Hardware Monitoring creates tickets that get automatically or remediated by one of our technicians for hardware-related problems before they get serious.
Patch Management includes updates for popular software like Microsoft Office, Adobe, Mac, Windows 10, and many more.
-billed per seat, per month
Through the use of Protech’s Remote, Monitoring and Management (RMM) software, unlimited support by these systems will be provided. This includes the installation of critical updates for Windows Operating Systems, Apple Operating Systems, and LINUX. Automated support includes remediation for installed malware, failed services, drive clean-up (temp and unnecessary files), drive optimization, virus, malware, and spyware scans, defrags as well as hardware and software auditing. Protech’s remote monitoring and management software will monitor all PCs that are powered on 24/7 for critical errors. Critical errors will automatically create a Service Ticket in Protech’s ticket management system to be addressed by a technician or Protech’s automation Server which provides an automatic response to resolve critical issues. Errors that occur during the maintenance window such as viruses found or machines that are unavailable will trigger a Service Ticket to be automatically created in Protech’s ticket management system.
All-time billed by Protech’s Automated Support software will be covered under the terms of this agreement.